Southwest Mississippi Electric Power Association is proud to announce the introduction of some new features to our phone and billing systems. As introduced in February, Southwest now offers a form of Budget Billing. Our version is called the Variable Budget Billing. Members will pay an average amount each month rather than a set amount with out a catch up month. Just ask our Customer Service Representatives for information concerning budget billing.

Secondly Southwest has an option to pay by check or debit/credit Visa/MasterCard by phone at no charge to the customer. Simply listen to the prompts when accessing the automated system, to inquire your account, select payment options or to report an outage. Beginning April 1, 2010 credit/debit card payment will only be accepted by the automated phone system. As always you will have an option to speak to a Customer Service Representative. You will need your account number ready when paying by the automated system. When reporting an outage you may use either your account number or your home phone number. Southwest does still offer the options of Bank Draft as well as recurring credit card payments at no cost to the customers. We also still have our collections agents located throughout our service territory.

Payment Locations

Port Gibson – River Hills Bank and State Bank

Natchez – The Payment Center located in the Natchez Mall

Woodville – Whitakers Insurance Agency

Brookhaven – AAA Check Cashing and First Bank

Budget billing, check by phone and debit/credit Visa/MasterCard are some of the most requested services by our members. These are just a few of the ways Southwest is working for and listening to our member/customers to meet their needs. For more information on any of our services, please give us a call at 1-800-287-8564 or visit our web site at Southwestepa.com.

CONSUMER INFORMATION FOR SERVICE CONNECTION in the service department, deposit has to be received and in the office before request will be approved. For deposit information, click here.

If consumer has an existing pole and transformer within 100' of the meter loop and no conflict occurs, such as service wire traveling over the residence or outbuildings or a reason where electrical codes will be violated. The consumer can expect service to be connected within 4 working days following receipt of a completed service order.

If consumer is building or setting up a new home or mobile home, and there is no power line within 100' of the location, or the service will have to run across a road. This is where a span of primary will have to be constructed, and in some instances right-of-way may have to be cleared and or obtained, there is a minimum of 10 working days to complete service order.

When consumer is building a house, setting up a mobile home, or a deer camp or recreational facility and the nearest power line is over 1000', provided the right-of-way is obtained and cleared a minimum of 14 to 21 working days is required to complete the service request.

Yard light installation whether on existing pole or if a pole has to be set up for the yard light, a minimum of 14 to 21 working days will be required and a lighting agreement form must be signed and returned to our office before a light will be set. To print a copy of this form, click here. You must have Adobe Reader installed on your computer in order to open this form.